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you need to return items for whatever reason, simply post them back
unworn, in the original packaging within 14 days of purchase. All items
must be unworn and have the original labels still attached. Knickers,
briefs, thongs and swimwear must be tried on over your own underwear.
The goods must be returned in the condition in which they were
dispatched, we reserve the right to refuse refunds on items that have
obviously been worn or tampered with in any way. We will then gladly
refund as required.
note that return postage is done at the purchasers' own expense and
that the original postage and packaging charge is not refundable unless
in the unlikely event the goods you are returning are defective. KK
Lingerie will bear the cost of postage for an exchange once per
customer. Subsequent exchanges will be charged at our standard delivery
KK Lingerie is not responsible for returned goods until such time as they have been received by us.
return packages including the returns slip with your name, KK number
and reason for your return. Any unidentified packages will be returned
Refunds from other currencies (not UK £) will be given at the exchange rate at the time of receipt of the goods. Any refund will be credited back to the card used of the original order.
United Kingdom’s Distance Selling Regulations you have the right to
cancel your order and obtain a full refund. All order cancellations must
be sent in writing, either to [email protected] or to the
postal address shown below within 7 days, quoting your name, address and
order number. Once the order has been cancelled all goods should
immediately be sent to the address below in their original condition and
packaging. Please note when returning an item to us, you are
responsible for the item until it reaches us. We recommend that you
choose a postage method, which insures you for the value of the goods.
Thanks very much.
61 Exley Road