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Home > Terms and Conditions

Terms and Conditions

Policies, Terms and Conditions:

The terms, policies and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as "Know Knockers" or "site"). Your use and/or placement of any order indicates your acceptance of these Conditions. English law covers any contracts made on the Know Knockers site. We are a UK based company trading in the UK owned & run by Sheila Holdsworth and Janet Holdsworth.

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. We will not give or sell email lists under any circumstance to a third party.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

Newsletters

To keep you informed about our latest offers, we will notify you of current promotions, specials and new additions to the Know Knockers site if you sign up for our opt-in newsletter. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. Checkout questions include an opt-in question for receiving newsletters which if answered yes please, we will add your email address to our list. Our email list is never passed onto a third party, it is solely used for our opt-in newsletter.

When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Passwords

Passwords are included in email confirmation and shipping of your order and are now scrambled so are not visible. We can always remind you of your password.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Know Knockers is not responsible for the actions of third parties.

Order Acceptance Policy

An order placed by you is considered by us as an offer to buy. A contract comes into existence when we receive your order and send you a confirmation email with an order number. Know Knockers reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item in which case we will notify you via email.

Credit Cards

We accept the following credit cards: Visa, MasterCard, Maestro, Switch, Delta and Solo. There is no surcharge for using your credit card to make purchases with Know Knockers. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Money Orders, Cashier's Cheques, Company Cheques, & Personal Cheques

Know Knockers does not accept any payment other than those outlines in the credit card section for items ordered through the site. Cheques will be accepted for payment of orders made by phone, post or via the catalogue.

Shipping Policy

Shipping Time -- Most orders will be shipped the same day or the following day if  received in the morning provided the product ordered is in stock. Depending on the  number of orders received in a week we may restrict the PO run to twice a week in which case may take slightly longer to be delivered. We hope this doesn't inconvenience people too much. We will email  or ring you if there are any problems regarding your order. Occasionally orders will be processed within the 5 to 7 working days as stated in the shipping information. This is to cover ourselves in case we are waiting for stock, illness of  staff or any other reason. Orders where possible will be processed on a Saturday but not on Sundays or Bank Holidays. When requested we will send items special delivery if possible. Additional postage will be charged for special delivery arrangements agreed between both parties.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Know Knockers or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

We will post orders in a suitable box or jiffy bag unmarked apart from a return address to KK.

Postage and packing charges are £2.95 second class and £3.50 first class for deliveries within the UK, £5.50 for Europe and £7.50 for the rest of the world. Charges are per order not per item.

Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship the same day or by the next business day however, there may be times when the product you have ordered is out-of-stock when dispatch will be 7 days from order where possible. If we are unable to obtain stock within this time phase we will give you the option of partially shipping your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. There may be times where the manufacturer has stopped production unknown to us in which case we will inform you by email or telephone upon which you will be refunded. If we need to contact you for whatever reason we will ring in office hours Monday to Friday or on a Saturday between 10am and 12 noon. You may cancel your order at any time prior to shipping.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable will be ordered form the appropriate manufacturer and sent out as a whole. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Taxes

Know Knockers shall automatically charge and withhold the applicable VAT for orders to be delivered to addresses within the UK. For orders shipped to other countries, you are solely responsible for VAT or other taxes.

Returns

If you need to return items for whatever reason, simply post them back unworn, in the original packaging within 14 days of purchase. All items must be unworn and have the original labels still attached. Knickers, briefs, thongs and swimwear must be tried on over your own underwear. The goods must be returned in the condition in which they were dispatched, we reserve the right to refund items that have obviously been worn or tampered with in any way. We will then gladly refund as required.

Please note that return postage is done at the purchasers' own expense and that the original postage and packaging charge is not refundable unless in the unlikely event the goods you are returning are defective. KK Lingerie will bear the cost of postage for an exchange once per customer. Subsequent exchanges will be charged at our standard delivery charge.

KK Lingerie is not responsible for returned goods until such time as they have been received by us.

Please return packages including the returns slip with your name, KK number and reason for your return. Any unidentified packages will be returned to sender.

Refunds from other currencies (not UK £) will be given at the exchange rate at the time of receipt of the goods.

Any refund will be credited back to the card used of the original order.

Order Cancellations

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order and obtain a full refund. All order cancellations must be sent in writing, either to knowkockers@knowknockers.co.uk or to the postal address shown below within 7 days, quoting your name, address and order number. Once the order has been cancelled all goods should immediately be sent to the address below in their original condition and packaging. Please note when returning an item to us, you are responsible for the item until it reaches us. We recommend that you choose a postage method, which insures you for the value of the goods.

Thanks very much.

KKLingerie
61 Exley Road
Keighley
West Yorkshire
BD21 1LT

t: 0208 852 4834

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Know Knockers shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Know Knockers shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Know Knockers shall immediately issue a credit to your credit card account in the amount of the incorrect price

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Know Knockers is not responsible for the operation of or content located on or through any such site.

Copyright and Trademark Notice

This site is owned and operated by Know Knockers. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Know Knockers, Copyright © 2004, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Know Knockers's prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Know Knockers signs them or not. Know Knockers reserves the right to make changes to this site and these Conditions at any time.

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