What are the postage costs?
UK Royal Mail shipping:
First class £3.85
Second class £3.20
Europe and the Rest of the World:
Rest of the World £10.00
How long will it take?
We aim to send each order on the day you order if at all possible. We are at the behest of the PO once it leaves our hands but on the whole, the system works well! if a parcel hasn’t arrived within a week please do let us know. We do not offer a tracking service.
What if my parcel gets lost in the post?
If a parcel goes missing then we will of course replace the items. The PO consider items missing after 2 weeks so we will wait that long to see if it turns up. If we send out a replacement order and your original parcel does arrive then we kindly ask you to put it back in the post as a ‘return to sender’.
What packaging do you use?
Depending on the type and size of your order, it will either be in a jiffy bag or a small box. We do recycle as much as we can so a return will be sent in the original packing as long as it isn’t damaged. All our packing materials are as sustainably sourced as possible, this continues to be improved on too.
All packing is discreet.
Do you gift wrap?
If you would like your items gift wrapped, just let us know and we’ll happily do that for you with no extra charge.
Any other questions? please email firstname.lastname@example.org